This course prepares you for an internationally recognized qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management.
ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation, and growth.
ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used to meet the requirements set out for ISO 20000 certification.
The purpose of the ITIL Foundation certificate v3 in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management including the links between lifecycle stages, the processes used and their contribution to service management practices.
Length | 4.5 hours on-demand video |
Effort | 141 downloadable resources, 1 Practice Test |
Fee | $10 |